Welcome to Amreican Girl’s FAQ page! Here we have compiled the most common questions about our products, orders, returns and exchanges. If you don’t find the answer, you can always contact our customer service team.
- How do I buy Amreican Girl products?
You can shop directly through our website, select your favorite dolls, books, clothing and accessories, and follow the checkout process to complete your purchase. If you need help, please feel free to contact our customer service. - Where can I check the status of my order?
When you complete your order, you will receive a confirmation email with your order number. You can check the order status through your account or track the package using the tracking number provided. - Can I change or cancel my order?
Once an order is completed and submitted, it is generally not possible to change or cancel it. If you need to modify your order, please contact customer service as soon as possible and we will do our best to assist you. - How do I return or exchange an item?
If you are not satisfied with the product you purchased, you can return or exchange it according to our return policy. Returns must be kept in the original packaging and the return request must be submitted within 30 days of purchase. Please refer to our Return Policy for more details. - How do I pay for my order?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, Amreican Express), PayPal, and gift cards. All payment methods use secure encryption technology to ensure that your information is safe. - What shipping options do you offer?
We offer a variety of shipping methods, including standard shipping, expedited shipping, and international shipping. Shipping times and costs vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for more information. - Do you ship your products internationally?
Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination. You can view specific costs during checkout. - How do I register and manage my account?
You can create an account by clicking the “Register” button in the upper right corner of the website. With your account, you can easily view your order history, manage delivery addresses, and track the status of your orders. If you already have an account, just click “Login” and enter your credentials. - How are your dolls and accessories selected?
Each Amreican Girl doll has its own unique story background, representing different eras, cultures and life experiences. Our dolls and accessories are carefully designed to provide girls with an educational toy experience. - What if my dolls and accessories have quality problems?
If you find any product has quality problems or is damaged, please contact our customer service team immediately and we will arrange a return, exchange or refund for you. - How to unsubscribe from marketing emails?
If you do not want to receive our marketing emails, you can click the “unsubscribe” link at the bottom of the email or contact us by email. - Do you have a physical store?
Currently, Amreican Girl mainly sells through the website. We also have experience stores in some areas, and you can check the nearest store location on our store page.
If you still have questions after browsing the FAQ, or need further help, please feel free to contact our customer service team at support@amreicangirl.store. We will be happy to help you!
Thank you for choosing Amreican Girl!